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Adding Description to Support Group Field

JD_Keith

JD_Keith Customer IT Monkey ✭

February 2017 in Service Manager Portal Feature Requests

We have a lot of Support Groups and sometimes our Analysts aren't sure where to place tickets. If possible, it would be extremely helpful if we could add in an extra prop/tooltip for Support Group that displays the enum's description. Thanks!

A previous discussion was opened. To quote @Conner_Wood :

Conner_Wood said:

Ah, that seems like an interesting idea, to make use of the Enum Description Property, perhaps hovering over the Enum would show a Tooltip of the description. Cireson could make another property to specify for the form JS files....

Incident.js Example:

{ DataType: "Enum", PropertyDisplayName: "SupportGroup", PropertyName: "TierQueue", EnumId: 'c3264527-a501-029f-6872-31300080b3bf', DescOnHover: true }

ServiceRequest.js Example:

{ DataType: "Enum", PropertyDisplayName: "SupportGroup", PropertyName: "SupportGroup", EnumId: "23c243f6-9365-d46f-dff2-03826e24d228", DescOnHover: true }

It would be logical if it followed the same way it works for ShowPath: true

I also think you should make this a request with the exact way you require it, even quote me as well, it'll help Cireson to get it the way you need it if it becomes chosen

16

16

16 votes

Completed · Last Updated July 2019

Feature has been released in 9.3

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

March 2017

*bump* I am frequently for this by my users.

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