Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Want the ability screenshots knowledge base articles in SM portal.

We would like the ability screenshots knowledge base articles in SM portal. Our technical assistance center or help desk supports about 5 dozen different applications.  Our current KB includes a number of screenshots to allow the analyst to more quickly recognize and resolve issues.  Currently, screenshots can't be saved in the SM portal KB.
2 votes

Submitted · Last Updated


  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    You can paste screenshots into KB articles.  I am assuming that you are using the HTML KB.  If you paste an image from the clipboard into either the End User or Analyst content editor, it will be saved into the file (base64 encoded, inline with the HTML).  At one point, this did not work in certain browsers, but I am not sure if this is true anymore, since we use IE, Chrome, and FireFox here with regularity.
  • Davin_ClouthierDavin_Clouthier Customer Adept IT Monkey ✭✭
    Two easiest options that come to mind is pasting in from another program, I have had the most success pasting from Word/Onenote into the Portal running on IE. The other option if you know HTML is just use any image to base64 website and enter in the image with html inside of <img> tags.
  • Alan_BarronAlan_Barron Customer IT Monkey ✭
  • Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    There are a few different ways of pulling this off; it's discussed in somewhat detail here:


Sign In or Register to comment.