Adrian_Mataisz
Customer Advanced IT Monkey ✭✭✭
This happened 3rd times already for us:
Suddenly an Analyst will lose permissions to the portal for a day, next day they sync and permissions are back.
Any ideas why and how to fix without waiting next day?
Edit: It looks like this is happening if changes are made to the account in AD: moved to another OU, changed display name, etc
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Comments
As you said/in my experience - waiting a full 24 hours (when cachebuilder would naturally refresh) straightened it out.
*Just want to-reiterate that this is a guess and a guess alone.
Thanks for the reply Adam, we don't do much cachebuilder resetting over here, but it might be worthy to note that we have had this data since the earlier portals which we continued to bring through upgrades to the newer portals. Which might be relevant or not
In short - you should make sure when installing new versions of the portal, you leave "Install Database" checked off.