Change Request "Send Email" button

Martyn_Hancox

Martyn_Hancox Customer IT Monkey ✭

March 2017 in General Discussion

Hi All

So we are using change requests within Cireson and when we use the "Send Email" button under "Tasks" nothing is getting tagged against the history so there is no record of the email which the change manager sent asking questions about the CR?

Is this the expected behaviour?

Cheers,

Martyn

0

Answers

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

March 2017

Hi Martyn,

The behavior that you are specifying is the expected behavior.
The checkbox dictates if the email gets documented in the Action Log or not.

Regards
James

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Martyn_Fearn Customer Adept IT Monkey ✭✭

March 2017

We had this issue so we modified the default setting so that the checkbox was ticked.
However, be careful because we found that replies to those emails won't go into the CR Action Log.

1
Ken_Curtis Customer IT Monkey ✭

March 2017

Do you have the change need to make the checkbox checked by default?

0
Ken_Curtis Customer IT Monkey ✭

March 2017

Nevermind. Found some code in another discussion.

0

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