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Change Request "Send Email" button

Martyn_HancoxMartyn_Hancox Customer IT Monkey ✭
Hi All

So we are using change requests within Cireson and when we use the "Send Email" button under "Tasks" nothing is getting tagged against the history so there is no record of the email which the change manager sent asking questions about the CR?

Is this the expected behaviour?

Cheers,

Martyn

Answers

  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    Hi Martyn,

    The behavior that you are specifying is the expected behavior.
    The checkbox dictates if the email gets documented in the Action Log or not.

    Regards
    James
  • Martyn_FearnMartyn_Fearn Customer IT Monkey ✭

    We had this issue so we modified the default setting so that the checkbox was ticked.

    However, be careful because we found that replies to those emails won't go into the CR Action Log.

  • Ken_CurtisKen_Curtis Customer IT Monkey ✭
    Do you have the change need to make the checkbox checked by default?
  • Ken_CurtisKen_Curtis Customer IT Monkey ✭
    Nevermind. Found some code in another discussion.
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