Adding a related item (PDF) to a hardware asset

Ingrid_Glatz

Ingrid_Glatz Customer Adept IT Monkey ✭✭

March 2017 in Asset Management

I'm trying to add a PDF file to an existing Hardware asset in the Hardware asset form, related items. I do get the message:

"The number of file attachments exceeded the maximum allowed. Make sure you have no more than 0 files attached"

isn't it possible to attach a file to a Hardware asset? What am I missing? I couldn't find a setting for it. Still using Asset Management 7.5.60.144, maybe it's implemented in a later version. I'm about to update in 2 weeks.

Thanks.

Ingrid

0

Best Answer

David_Morris1 Member Advanced IT Monkey ✭✭✭

March 2017 Answer ✓

In the SCSM console go to administration>settings>cireson assest management settings, within these settings is the ability to change the max number of attachments (default 0) and attachment size

5

Answers

David_Morris1 Member Advanced IT Monkey ✭✭✭

March 2017 Answer ✓

In the SCSM console go to administration>settings>cireson assest management settings, within these settings is the ability to change the max number of attachments (default 0) and attachment size

5
Ingrid_Glatz Customer Adept IT Monkey ✭✭

March 2017

Hi David,
thank you. I completely overlooked the Miscellaneous section in the asset settings, just checked the workflow settings. Configured and everything is fine.
Ingrid

1

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