Auto set Resolution Category for IR

Ian Member IT Monkey ✭

March 2017 in General Discussion

Is there a way that you can auto select the 'Resolution Category' of an IR when you go to 'Change Status'. When changing the 'Status' to 'Resolved', we want it so have it automatically select 'Fixed by analyst'

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Best Answer

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

March 2017 Answer ✓

This is possible if you create a new task.
Here's some reference material:
https://blog.jhnr.ch/2015/05/13/build-your-own-cancel-incident-task-for-cireson-self-service-portal/

1

Answers

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

March 2017 Answer ✓

This is possible if you create a new task.
Here's some reference material:
https://blog.jhnr.ch/2015/05/13/build-your-own-cancel-incident-task-for-cireson-self-service-portal/

1
Ian Member IT Monkey ✭

March 2017

Awesome, thanks.

0

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