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Display the Change Requests in the "My Requests" view

Bruno_Serafim

Bruno_Serafim Customer IT Monkey ✭

April 2017 in Service Manager Portal Feature Requests

Can you change the OOB "My Requests" view to display the Change Requests created by me?

Currently, the view "My Requests" can't display the Change Requests because by default the affected user is not populated for those work items. Can you add a criteria to your filter to display the Change Requests created by me?

Question related to this subject : https://community.cireson.com/discussion/comment/7345#Comment_7345

14

14

16 votes

Submitted · Last Updated April 2017

Comments

Suruchi_Bharati Customer IT Monkey ✭

April 2017

I have the same exact request from my organization. The absence of this feature causes much confusion to the analysts using the cireson portal

0
Raymond_Didonato Customer IT Monkey ✭

June 2018

This was a concern of our organization as well. If you also use Orchestrator in your organization, you can do what I've done and set up a runbook that monitors for new Change Requests and adds the Created By User as the Affected User as well. Now we have CRs showing in the My Requests and Team Requests views.

1
Bruno_Serafim Customer IT Monkey ✭

June 2018

Thanks a lot Raymond I'll do that runbook.

0
Bruno_Serafim Customer IT Monkey ✭

June 2018

And it works
Thanks again Ramond.

0

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