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Simplify the RA view

Åsa_Nilsson

Åsa_Nilsson Customer Adept IT Monkey ✭✭

April 2017 in Service Manager Portal Feature Requests

The RA view can be confusing for regular users that not very often review activities.
The approval buttons should be more distinct. Today, the first thing a regular reviewer does, is to press the Approve All button (or Reject All) since the other buttons are inactive (greyed out). It is not clear to the reviewer that he should first select his name to be able to select Approve/Reject. Perhaps a check box in front of the name would help?
Also, when pressed Approve/Reject the RA should be autosaved.

Suggestions:
- Move the Approve / Reject buttons below (where approve all /reject all is)
- Make it possible to hide the buttons Approve All / Reject All for regular users
- Check box in front of the reviewers name
- Autosave

10

10

10 votes

Submitted · Last Updated April 2017

Comments

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

May 2017

I agree the review process should be simplified for the end user. Create a Review queue and have Approve/Reject buttons directly in the grid, clicking on the RA will show the WI General tab.

0

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