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Wildcard search through incident classifications

Thomas_Vielhaber

Thomas_Vielhaber Customer IT Monkey ✭

April 2017 in Service Manager Console App Feature Requests

While raising an incident ticket through the Outlook console app, it is impoosible to use wild card search when classifying the request, only the 1st level can be found. In our case we have 3 levels of incident categories which takes us a lot of time to find the right classification. It would be a nice feature to have a wildcard search like in the Service Manager Console.

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4 votes

Submitted · Last Updated April 2017

Comments

Thomas_Vielhaber Customer IT Monkey ✭

June 2017

No one else missing that feature? I provide 3 Service Desk departments with the Outlook Console and all of them are complaining about that missing feature nearly every day.

OutlookConsoleSearchFunctionality.JPG 54.1K

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Peter_Settle Customer Advanced IT Monkey ✭✭✭

June 2017

Actually didn't realise this was missing, got my vote.

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