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View Incident Attachments in Browser (eg for Mails .eml Files) instead of Downloading it

It would be great if you could click on an attachment of an Incident in the Portal and it would be shown directly in the Browser instead of downloading it and open it in a 3rd Party App.
18 votes

Submitted · Last Updated


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    Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    edited April 2017
    Hello Oliver,

    Part of this comes down to your browser settings. I know with the four major browsers (IE, Chrome, Firefox, Edge), you can choose to view some formats, for example, .PDFs or .TXT files in browser (or choose to download them), while with some formats (.EML or .RAR), you would need to select an external applications since the browser doesn't know how to view them.
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    Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    That would highly increase our productivity! We are working with a lot of attached screenshots, and we have to download and open them in a 3rd party app first, every single time!!. Even better would be a hover preview for images? Thanks in advance!
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