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Announcements, workflow-esque actions

Adam_Dzyacky

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2016 in Service Manager Portal Feature Requests

Currently, the only way to see the announcement is to of course visit the portal. When the Ticker App was released, it ever so slightly curbed this issue because pushed a pop-up notification to the end user's desktop.

A way to truly meet this in the middle of the road would be if the announcement that targeted the AD group, had a feature of "Send Email" along with posting the announcement. Said email would contain a link back to the portal for more information, or possibly access to some master/parent Incident.

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2 votes

Submitted · Last Updated May 2016

Comments

Geoff_Ross Cireson Consultant O.G.

May 2016

Hi Adam, great idea. I have been asked for this in the past and came up with a way to make it happen via an RO that kicks of a runbook, which in turn creates the portal announcement, console announcement (for the ticker) and sends an email based on the users input. Unfortunately, I never got to implement it but if you have the resources, you could give it a go.

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2016

Interesting you mention that, because it's the exact solution I came up with the sole problem being the future administration of said announcement now needs it's own set of accompanying ROs. (i.e. change expiration date, update content, etc.)

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