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Announcements, workflow-esque actions

Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
Currently, the only way to see the announcement is to of course visit the portal. When the Ticker App was released, it ever so slightly curbed this issue because pushed a pop-up notification to the end user's desktop.

A way to truly meet this in the middle of the road would be if the announcement that targeted the AD group, had a feature of "Send Email" along with posting the announcement. Said email would contain a link back to the portal for more information, or possibly access to some master/parent Incident.
2 votes

Submitted · Last Updated


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    Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Hi Adam, great idea. I have been asked for this in the past and came up with a way to make it happen via an RO that kicks of a runbook, which in turn creates the portal announcement, console announcement (for the ticker) and sends an email based on the users input. Unfortunately, I never got to implement it but if you have the resources, you could give it a go.
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    Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    Interesting you mention that, because it's the exact solution I came up with the sole problem being the future administration of said announcement now needs it's own set of accompanying ROs. (i.e. change expiration date, update content, etc.)
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