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Assign incidents to analysts by group the "old" way (V1 Analyst Portal)

Chris_Keander

Chris_Keander Customer Advanced IT Monkey ✭✭✭

May 2016 in Service Manager Portal Feature Requests

The "assign to analyst by group" used to have a required comment field and no longer has a comment field so when assigning it to an analyst I have to enter a comment separately. Also there is no more "All Analysts" in the drop down for the "assign to analyst by group" so to assign it to someone that isn't part of a group you have to directly change the "assigned to" field and save.

7

7

7 votes

Submitted · Last Updated May 2016

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