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All-inclusive notification solution

Silas_Sulser

Silas_Sulser Customer Advanced IT Monkey ✭✭✭

May 2017 in Service Manager Portal Feature Requests

It would be great to have an "All-inclusive notification solution".

What I mean is ONE app for all mail notifications with more options to set.

Where you can chose one main template (layout).

Now we are generating mail notifications from 3 different sources:

SCSM Notify Analyst for the assignment changes
SCSM Action Log Notify for the comment updates
SCSM Notification-Subscriptions for all other notifications

The problems:

It's difficult to use the same templates for all three notification ways. So in worst case every template looks different.
You always have to think first, where to edit/change a specific notification

I know that's whining at a high level, thanks for your great tools, but that would simplify our usage even more.

11

11

11 votes

Submitted · Last Updated May 2017

Comments

Peter_Miklian Customer Advanced IT Monkey ✭✭✭

April 2019

@Silas_Sulser what about having an Orchestrator runbook for sending e-mails. You just put inputs in it from runbooks monitoring given actions, then it fills given HTML template accordingly and sends the message. But this requires to use something outside of SCSM + Cireson, I know...

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