Block end user to change Related Items

Marek_Lefek

How to set, that end user couldn't change the chosen in the form related Items.

eg. User make an SR by service catalog, when choose the related printer. Now he can go to "My request" and on the "Related items" tab delete the relationship with earlier selected printer. 

Konstantin_Slavin-Bo

You can copy ServiceRequest.js from \CiresonPortal\Scripts\forms\templates\ into the \CustomSpace\ directory, and then add Disabled: true to the fields, you need to have as read-only, i.e.:

"DefaultEndUser": {<br>  [--SNIP--]<br>        /*********/<br>        /** TAB **/<br>        /*********/<br>        {<br>            name: "RelatedItems",<br>            content: [<br>                {<br>                    customFieldGroupList: [<br>                        {<br>                            name: "RelatedConfigurationItems",<br>                            type: "relatedItems",<br>                            <b><u>Disabled: true</u></b><br>                        },<br>                        {<br>                            name: "AffectedConfigurationItems",<br>                            type: "affectedItems",<br>                            <b><u>Disabled: true</u></b><br>                        },<br>                    ]<br>                }<br>            ]<br>        }<br>    ]<br>}  <br>

This will prevent end users from adding new items, but they will still be able to remove already-added items. This part is a little tricky, as I can't find any way to do this OotB, so you will need to add this script inside your custom.js:

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {<br>&nbsp; formObj.boundReady(function () {&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp; if (!session.user.Analyst) {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $('.k-button.k-button-icontext.custom__grid-remove.k-grid-delete').hide();<br>&nbsp;&nbsp;&nbsp; }<br>&nbsp; });<br><br>&nbsp; return;<br>});

This will simply hide the "remove" button from the grid from end users.

Konstantin_Slavin-Bo

You can copy ServiceRequest.js from \CiresonPortal\Scripts\forms\templates\ into the \CustomSpace\ directory, and then add Disabled: true to the fields, you need to have as read-only, i.e.:

"DefaultEndUser": {<br>  [--SNIP--]<br>        /*********/<br>        /** TAB **/<br>        /*********/<br>        {<br>            name: "RelatedItems",<br>            content: [<br>                {<br>                    customFieldGroupList: [<br>                        {<br>                            name: "RelatedConfigurationItems",<br>                            type: "relatedItems",<br>                            <b><u>Disabled: true</u></b><br>                        },<br>                        {<br>                            name: "AffectedConfigurationItems",<br>                            type: "affectedItems",<br>                            <b><u>Disabled: true</u></b><br>                        },<br>                    ]<br>                }<br>            ]<br>        }<br>    ]<br>}  <br>

This will prevent end users from adding new items, but they will still be able to remove already-added items. This part is a little tricky, as I can't find any way to do this OotB, so you will need to add this script inside your custom.js:

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {<br>&nbsp; formObj.boundReady(function () {&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp; if (!session.user.Analyst) {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $('.k-button.k-button-icontext.custom__grid-remove.k-grid-delete').hide();<br>&nbsp;&nbsp;&nbsp; }<br>&nbsp; });<br><br>&nbsp; return;<br>});

This will simply hide the "remove" button from the grid from end users.

Marek_Lefek

NIce job. Thanks. I will try and give a feedback

Konstantin_Slavin-Bo

Sure, let me know how it works out! 

Gabriel_Armenta

Hello... Konstantin, One Question... with this custom.js ... It´s Posible Hide All secction "Related Configuration Items" And "Affected Configuration Items"... I want to hide "Configuration item" and "Affected User's Items" drop down from this section and Only show "File Attachments" funcionality ...

Konstantin_Slavin-Bo

Hi @Gabriel_Armenta
Sure, that is possible. Do you want this for only end users or also analysts?

Please start by reading Cireson's KB: https://support.cireson.com/KnowledgeBase/View/51#/

This is what you need to do: Copy ServiceRequest.js from CiresonPortal\Scripts\forms\templates\ and paste it into CiresonPortal\CustomSpace\

Now, edit ServiceRequest.js in a text editor. If you only want to remove the Related Items tab from End Users, scroll down to where it says "DefaultEndUser": { on line 173. Now find line 219, where it says:         

/*********/<br>/** TAB **/<br>/*********/<br>{<br>&nbsp;&nbsp;&nbsp; name: "RelatedItems",

and under the customFieldGroupList: [ you can remove each object, so to remove e.g. "Related Configuration Items" and "Affected Configuration Items", you would need to remove all of the code between (and including) line 227 - 234, so the whole tab looks like this:

/*********/<br>/** TAB **/<br>/*********/<br>{<br>&nbsp;&nbsp;&nbsp; name: "RelatedItems",<br>&nbsp;&nbsp;&nbsp; content: [<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; customFieldGroupList: [<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; name: "FileAttachments",<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; type: "fileAttachments"<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ]<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }<br>&nbsp;&nbsp;&nbsp; ]<br>}

You could also move the "File attachements" to the General tab, so you wouldn't have the "Related Items" tab at all, by simple copying the FileAttachments object and inserting it e.g. below "Activities" on line 216, so the general tab would look like this from line 212:

{<br>&nbsp;&nbsp;&nbsp; name: "Activities",<br>&nbsp;&nbsp;&nbsp; type: "activities"<br>}<br>{<br>&nbsp;&nbsp;&nbsp; name: "FileAttachments",<br>&nbsp;&nbsp;&nbsp; type: "fileAttachments"<br>},

Then it would display File Attachements on the General tab, right beneath the "Activities" section, and you can remove the whole "Related Items" tab.

You should be careful what you do here, as it will affect all users of the portal, so it is a good idea to first make the customization on a test environment, and then copy it to production when you ready.

Konstantin_Slavin-Bo

And if you want to hide it from Analysts also, you can do the exactly same thing by starting at the very top where it says:</code><br><code>

{<br>&nbsp;&nbsp;&nbsp; "Default": {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; tabList: [

Gabriel_Armenta

Hello Konstantin... Thanks All... your Information are Gold... really work fine this New Custom Form...
 I remove all RelatedItems secction and the General From redistribute the content and remove information that are replety to obtain an agile form.. add the final result   

Again... Thanks very Much

Best Regards

Konstantin_Slavin-Bo

Looks good, glad I could help!

Marek_Lefek

Konstantin_Slavin-Bo . Thanks for help. It works almost

I done as you wrote, but only RelatedConfigurationItems are read only. AffectedConfigurationItems are stil able do add.         

{<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; name: "RelatedConfigurationItems",<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; type: "relatedItems",<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Disabled: true<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; },<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; name: "AffectedConfigurationItems",<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; type: "affectedItems",<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Disabled: true<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }, 

Also is the possiblity to hide "Delete" button in attaments? I try this, but wont works 

$('.btn.btn-default.k-button.pull-right').hide

Konstantin_Slavin-Bo

Marek_Lefek said:

I done as you wrote, but only RelatedConfigurationItems are read only. AffectedConfigurationItems are stil able do add.         

Weird, it doesn't work here either. I'm not sure why, though? It would be possible to run through it with javascript and disable the individual elements. I don't have the time to do this right now though, but I'll try to look into it at some point.

Marek_Lefek said:

Also is the possiblity to hide "Delete" button in attaments? I try this, but wont works 

$('.btn.btn-default.k-button.pull-right').hide

First of all, hide is a function, so it needs to called with parentheses: .hide()
And I would get the element like this instead, so we're sure that we get the correct element:

($('button[data-click="remove"]')).hide();

Marek_Lefek

Does it works on our site? 
I wrote as below, but button for attachements still shows up.

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
	 formObj.boundReady(function () {    
		if (!session.user.Analyst) {
		  $('.k-button.k-button-icontext.custom__grid-remove.k-grid-delete').hide(); // works - related items
		 $('button[data-click="remove"]').hide();  //dont work - attachements
		 }
	  });
	  return;
	});