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Replicate basic automation tasks for approvals and content OOTB

Mark_Wahlert

Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

May 2016 edited May 2016 in Service Manager Portal Feature Requests

Examples I'm thinking of, where a runbook (yet another CI to baseline and track) shouldn't be necessary, is for scenarios such as:

AD manager look up (as noted in a Vimeo demo, and another feature request, this doesn't work as expected, it uses created by not the person requiring the service)
Dynamic approvals to look up a list/AD members, etc - for approvals that require finance, IT, executives, we don't really want to create custom CSV's (yet another thing to track and maintain) with a runbook to look up and add Reviewers to an RA. These I consider basic approval functions that would be fantastic out of the box.
Content automation - replicate data in fields down through to children records for the most common fields.
Add Service Owner to work item - based on business service

3

3

3 votes

Submitted · Last Updated May 2016

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