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CI relationship visualisation

Leigh_Kilday

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

May 2016 in Service Manager Portal Feature Requests

This is a big one.

The ability to visualise CI relationships is vital. I'd like to see:

The entire tree
Upstream and downstream dependencies
Orphans
Conditional formatting to show CIs by status / refresh date
Active and closed WIs related to each
A link to open an email form with pre-populated addressees for Service Owners, Dependants, Customers etc. and that gets added to the Action Log

14

14

14 votes

Submitted · Last Updated May 2016

Comments

Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

May 2016

Business service levels are very hard to work with, and using disparate spreadsheets can be cumbersome, and is yet another item to maintain and track. Understanding this is an SCSM config setting, it does make managing CIs more challenging, especially when you have an agreed structure, service map, etc that you need to map CIs to.

0
Erik_Luth Customer Advanced IT Monkey ✭✭✭

May 2016

Do you mean something like this http://www.onecmdb.org/wiki/index.php?title=Image:V2_modeloverview.jpg

0
Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

May 2016 edited May 2016

Erik_Luth said:

Do you mean something like this http://www.onecmdb.org/wiki/index.php?title=Image:V2_modeloverview.jpg

That's a good example. Thanks Erik.
I forgot to mention this in the original post, but I'd expect to be able to modify these relationships and CIs from this view.

0

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