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Create an IR or SR from the analyst portal Config Item search results

Rather than having to search for a CI to attach to another work item, how about a create work item task in the CI/search results page of the portal. This is one approach to encourage analysts to properly add a CI to a work item when they traditionally concentrate on the user. This would also be handy if a WI is needed for a CI where there is no user (e.g. preparing it for deployment without any current user affinity. 

I've searched for this in the forums and cannot find an equivalent suggestion, apologies if there is but I'm an occasional contributor.
4 votes

Submitted · Last Updated


  • Peter_SettlePeter_Settle Customer Advanced IT Monkey ✭✭✭

    This is all to common an issue where analysts are concentrating on the user id as apposed to the affected item.

    You get my vote.

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    I think there have been similar requests, but not the same.  This is a terrific one!  It is a great fit for certain processes that are currently a bit awkward without something like this.
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