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Allow specified KB Articles to be able to be viewed by anonymous users or users outside the comnpany

Brett_Moffett

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

July 2017 in Service Manager Portal Feature Requests

KB articles are often written that impact more than just internal staff and it would be good to be able to limit access to KB articles based on AD Groups (As requested here: https://community.cireson.com/discussion/2873/ability-to-limit-kb-articles-to-specific-groups/p1?new=1) but also to be able to show identified KB articles to external visitors.

This would work by allowing an Anonymous connection to the portal but only exposing the Knowledge base view and potentially a landing page.
Another way to go would be to embed the KB article view in an iFrame on another page hosted externally so the KB articles could be viewed without needing access to the portal.

8

8

8 votes

Submitted · Last Updated July 2017

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