Home Self-Service Portal - Community

Server Error in '/' Application - The given key was not present in the dictionary

Hi Experts Monkeys...

Thans all for Help me ... I have a New problem... whe I was change a Content of Service Offering... And Update the DB ServiceManagement and restart Cireson Cache Builder the portal get this error at Login... I have the autentication by Forms...

add some Screens of the error at Login... :(

Anybody can help me to diagnostic a Problem


In advance Thanks...  


Best Answers

  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer
    Hi Brian... Thanks to answer... I was reciclye the aplication pool and still the same error... :(   What else can I check?
  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer
    Thanks David... my home Page are the "Alternate Home Page - 02efdc70-55c7-4ba8-9804-ca01631c1a54"...

    How to change a default - "94ecd540-714b-49dc-82d1-0b34bf11888f " ??

    I dont have access to a Administration WEB Console...
  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer
    Hello... I find the root Error....

    I Change on the Admin Portal Language Code to code that no exist....

    This is the Line on WEBConsole.log

    "Valid cached SM connection found for user: serviceuserconnection LanguageCode: ENS Timeout: 60"

    The correct Value is  ESN


    Anybody can help me to Change this Value without Use the Portal WEB Console???




     
  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer

    Hello  experts Monkeys !!!!

    I Have a Solution... This Kbs and SQL Query


    Localization and Globalization in Cireson Portal
    https://support.cireson.com/KnowledgeBase/View/1172#/

    and

    Editing or Adding a Settings Item in ServiceManagement DB
    https://support.cireson.com/KnowledgeBase/View/1118/?selectedtab=enduser#/

     

    Edit Existing Setting Via The Database

    UPDATE [dbo].[SettingsItem]

    SET [Value] = 'ESN',

    [ModifiedDate] = GETUTCDATE()

    WHERE [Key] = 'LanguageCode'


    THANKS ALL

Answers

  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer
    Hi Brian... Thanks to answer... I was reciclye the aplication pool and still the same error... :(   What else can I check?
  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer
    Thanks David... my home Page are the "Alternate Home Page - 02efdc70-55c7-4ba8-9804-ca01631c1a54"...

    How to change a default - "94ecd540-714b-49dc-82d1-0b34bf11888f " ??

    I dont have access to a Administration WEB Console...
  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer
    Hello... I find the root Error....

    I Change on the Admin Portal Language Code to code that no exist....

    This is the Line on WEBConsole.log

    "Valid cached SM connection found for user: serviceuserconnection LanguageCode: ENS Timeout: 60"

    The correct Value is  ESN


    Anybody can help me to Change this Value without Use the Portal WEB Console???




     
  • Gabriel_ArmentaGabriel_Armenta Member IT Monkey ✭
    Accepted Answer

    Hello  experts Monkeys !!!!

    I Have a Solution... This Kbs and SQL Query


    Localization and Globalization in Cireson Portal
    https://support.cireson.com/KnowledgeBase/View/1172#/

    and

    Editing or Adding a Settings Item in ServiceManagement DB
    https://support.cireson.com/KnowledgeBase/View/1118/?selectedtab=enduser#/

     

    Edit Existing Setting Via The Database

    UPDATE [dbo].[SettingsItem]

    SET [Value] = 'ESN',

    [ModifiedDate] = GETUTCDATE()

    WHERE [Key] = 'LanguageCode'


    THANKS ALL

Sign In or Register to comment.