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notifications for KB article comments
We love Ciresons knowledge base and we've already created more than 500 articles in it.
As you know there is a comment function where users can leave comments about an article.
Thats pretty nice but almost useless, because nobody would monitor these comments manually (I know that I can sort all articles by the number of comments in the kb manager Dashboard, but that's absolutely not convenient).
We've had cases where users made important comments about obsolete article contents, but we were not aware of the existence of these comments.
They asked us why we don't change that content and that was the moment where we even recognized that there were comments.
My suggestion: please implement a feature which sends a simple message to the owner of an article, to inform the author, that there is a new comment.
Otherwise it would even make more sense to disable that feature because its kind of missleading.
Thanks and best regards