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Add property to Change Status popup

Roelof_LuingeRoelof_Luinge Customer IT Monkey ✭

Hi community,

We like to add a Property (Resolution CI) to the popup screen when changing the status of an Incident.

In SCSM this is, as far as I know, not possible. I can not add this to this form, using the Authoring tool.

This is what I like to to achieve:

Thanks in advance,

Kind regards, Roelof

Best Answers


  • Roelof_LuingeRoelof_Luinge Customer IT Monkey ✭

    @brad_Mckenna and @Nicholas_Velich ,

    Thanks for Your response. I understand the way how to do it, It's a pity that this is not simple to implement. I think this is to complicated for me to build as I am not a Dev.

  • Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    @Nicholas_Velich reviving an older thread with a question regarding your #2 above Nick.

    For your #2 above, my assumption that the Service Manager workflow above would not be sufficient is due to the large number of lines in the Controller.js for the ChangeStatus/Resolve Task that has many references on handling Parent/Child tickets. Thoughts on this?
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