Portal View
We get alot of event incidents and when you create a custom search you cannot select multiple of them and assign or resolve them so when its your week with events you use the console instead of the portal.
Best Answer
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[Deleted User] Ninja IT Monkey ✭✭✭✭Hi Magnus,
What version of the portal are you working on?
We do have multi-select available on grid items and you can resolve multiple at one time (of the same type). Full disclosure, I don't have a custom view in my environment at the moment, so I need to test this aspect, however, you should be able to do this following this sequence:
- Select multiple items of the same type from you view (based on my example below, use the grey highlighted area, not the teal)
- Select the Task button, to the right of the Edit button
- Change status, indicate Resolution Classification and Description
I'll test with a custom view to ensure this functionality still works. If it doesn't I'll create a feature request around this.
Thanks,
Chris5
Answers
What version of the portal are you working on?
We do have multi-select available on grid items and you can resolve multiple at one time (of the same type). Full disclosure, I don't have a custom view in my environment at the moment, so I need to test this aspect, however, you should be able to do this following this sequence:
- Select multiple items of the same type from you view (based on my example below, use the grey highlighted area, not the teal)
- Select the Task button, to the right of the Edit button
- Change status, indicate Resolution Classification and Description
I'll test with a custom view to ensure this functionality still works. If it doesn't I'll create a feature request around this.
Thanks,
Chris