Review Activity force vote before Complete

Karen_Bruster1

Karen_Bruster1 Member IT Monkey ✭

September 2017 in Self-Service Portal - Community

Is there a way to force Reviewers to vote before they Complete a RA. I have a few RO's (templates) that have RA's that are basically a check that the Affected user has submitted all paperwork with the request before it can move on to the next activity. A few of the service desk people are less than careful when working the ticket. So it gets stuck in the failed state.

I need to force them to actually vote and put a note in the RA.

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Answers

Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

September 2017

Karen, I made the SCSM Reviewer Portal exactly for goals like these where you want the reviewer to leave a comment on the main ticket when they review a ticket (although I do allow not adding a comment if they check "Proceed Without Comment").

Note: The download does include the source code, if you decide to take things into your own hands and want the checkbox disabled so they are forced to comment and cannot check "Proceed Without Comment", you can do it!

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