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Reduced outage time for SCSM Portal upgrades/updates
I can see two ways this would work:
- An unattended installation script that we could schedule for out-of-hours.
The method we were using to extract licenses from the Cireson Licensing site no longer works for portal keys (I'm assuming the web call changed for the Environment Hash parameter). Either we'd need an updated method, or the portal gets a grace period of a week or so while we manually save out the keys from the site and transfer them to the DMZ.
- Ability to patch portal servers during the day without affecting the live servers.
I've been told the 7.4 portal will not run properly if the ServiceManagement DB has been upgraded to 8.1. I would like to be able to take half of the servers down and update them while users are still running on the other half, then patch the rest. The NLB handles this well without loss of data.