The "Add message to action log" box in "send email" should be checked by default

Ingrid_Glatz

A lot of analysts forget to check the box to add their message to the action log. In this case it's hard to follow an incident when information is missing.

If the box would be checked by default, everybody would have to uncheck it which is likely not to occur.

Fredrik_Borchsenius

Hey

We actually did this for a customer a while back. Add the following to your custom.js file (located by default in c:\inetpub\CiresonPortal\CustomSpace

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
    formObj.boundReady(function () {
$("#actionLogisPrivate").trigger("click")
$(".link[data-bind*=sendEmail]").on("click", function () { 
$("#IsAddToLog").trigger("click").closest("div").hide(); 
});
    });
}); 
app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
    formObj.boundReady(function () {
$("#actionLogisPrivate").trigger("click")
$(".link[data-bind*=sendEmail]").on("click", function () { 
$("#IsAddToLog").trigger("click").closest("div").hide(); 
$("#ChangeStatusToPending").closest("div").hide(); 
});
    });
});

Aaron_Boock

This was very helpful for us too.  We made a very slight modification, to check the box but not hide. 

Ingrid_Glatz

Hi Aaron,

this would be the feature I'm looking for. The box shouldn't be hided, but checked by default. What's the parameter for it? I couldn't find it yet. Thanks.

Aaron_Boock

Remove the hide function, like this for both the Incident and ServicRequest forms.

Change:

$("#IsAddToLog").trigger("click").closest("div").hide(); 

To:

$("#IsAddToLog").trigger("click").closest("div")

Ingrid_Glatz

Thanks Aaron, this worked perfectly.

Adrian_Probst

Thanks, this was very helpful!

Jody_Sudbury

Has anything changed with regards to this? I'm using the following code in custom.js: 

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
    formObj.boundReady(function () {
$("#actionLogisPrivate").trigger("click")
$(".link[data-bind*=sendEmail]").on("click", function () { 
$("#IsAddToLog").trigger("click").closest("div"); 
});
    });
}); 
app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
    formObj.boundReady(function () {
$("#actionLogisPrivate").trigger("click")
$(".link[data-bind*=sendEmail]").on("click", function () { 
$("#IsAddToLog").trigger("click").closest("div"); 
$("#ChangeStatusToPending").closest("div"); 
});
    });
});

I did an iisreset and reload the browser on the client side and the "Add Message To Action Log" message gets checked, but the status isn't changed to pending. I just did a 2012 -> 2016 upgrade and am now using the 2016 build of cireson (latest version),  so it seems like something must have changed between 2012 and 2016 versions.


Thanks

Lauren_Boxall

Jody_Sudbury said:

Has anything changed with regards to this? I'm using the following code in custom.js: 

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
    formObj.boundReady(function () {
$("#actionLogisPrivate").trigger("click")
$(".link[data-bind*=sendEmail]").on("click", function () { 
$("#IsAddToLog").trigger("click").closest("div"); 
});
    });
}); 
app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
    formObj.boundReady(function () {
$("#actionLogisPrivate").trigger("click")
$(".link[data-bind*=sendEmail]").on("click", function () { 
$("#IsAddToLog").trigger("click").closest("div"); 
$("#ChangeStatusToPending").closest("div"); 
});
    });
});

I did an iisreset and reload the browser on the client side and the "Add Message To Action Log" message gets checked, but the status isn't changed to pending. I just did a 2012 -> 2016 upgrade and am now using the 2016 build of cireson (latest version),  so it seems like something must have changed between 2012 and 2016 versions.


Thanks

We are still on 2012 but have upgraded the portal to 8.4.3.2012. I had previously tested this code successfully in 7.4.2012.11. The code doesn't work under 8.4 (once I finally got approval to proceed with it)

Mikkel_Madsen

https://support.cireson.com/KnowledgeBase/View/1168#/