Page Listing IR/SR by Affect User attribute

Dana_Hazzard Customer IT Monkey ✭

September 2017 in General Discussion

Hello,

I want to create a page that shows both incidents and service requests based on the affected users active directory attribute. In this example, the users Company attribute. I would like to have both the count widgets (for IR/SR respectively) as well as list the incidents and service requests.

Can anyone offer some assistance?

Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

September 2017

Quick example to get started
Affected user AD Department of NOC, off the live ServiceManagement DBO

Select * from WorkItem
LEFT join [dbo].CI$User AffectedUser on AffectedUser.Id = Workitem.AffectedUserId
Where AffectedUser.Department = 'NOC'

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