Set Affected Configuration Item Required

Andrea_Zorzi

Hi,

i defined the Incident Form customizing the "Incident.js" file. I inserted into the file the "Effected Configuration Item" field. 

<<

{

        name: "AffectedConfigurationItems",

        type: "affectedItems"

},

>>

I test this configuration:

<<

{

        name: "AffectedConfigurationItems",

        type: "affectedItems",
        Required: true

},

>>
but not working.

Is it possible to set this field as Required ?

Matt_Medley

Andrea_Zorzi said:

Hi,

i defined the Incident Form customizing the "Incident.js" file. I inserted into the file the "Effected Configuration Item" field. 

<<

{

        name: "AffectedConfigurationItems",

        type: "affectedItems"

},

>>

I test this configuration:

<<

{

        name: "AffectedConfigurationItems",

        type: "affectedItems",
        Required: true

},

>>
but not working.

Is it possible to set this field as Required ?

Hey Andrea, you may need to do a few things here. Change the R to lowercase, it shouldn't be case sensitive but, it can't hurt. Also, put true in quotes "true" and end with a comma. "true", and see if that works for you.

Matt_Medley

Andrea_Zorzi said:

Hi,

i defined the Incident Form customizing the "Incident.js" file. I inserted into the file the "Effected Configuration Item" field. 

<<

{

        name: "AffectedConfigurationItems",

        type: "affectedItems"

},

>>

I test this configuration:

<<

{

        name: "AffectedConfigurationItems",

        type: "affectedItems",
        Required: true

},

>>
but not working.

Is it possible to set this field as Required ?

Hey Andrea, you may need to do a few things here. Change the R to lowercase, it shouldn't be case sensitive but, it can't hurt. Also, put true in quotes "true" and end with a comma. "true", and see if that works for you.

Robert_Osterberg

so in what cases do you need this to be required? We have a solution when an incident i Resolved the affectedConfigItem is required. But we have it set to Business Service as that is what our reports are based on.

Alan_Foster

@Andrea_Zorzi , @Matt_Medley
Did you get a resolution to this?  I have made the same changes but affected items still not required.

Robert_Osterberg

Try this bit of code

Alan_Foster

@Robert_Osterberg
thank you, I am trying to do the affected CI instead of Business Service, any Idea how to change to that from what you have?

Robert_Osterberg

well al that code does it checks the grid for any item so you can just use it as is but it will also check if the status of the incident is resolved. and just remove the Scoped: true, to include other CI items as well 

Alan_Foster

@Robert_Osterberg
is there a way to implement this without adding the "Business Service" section and make the message  "Please Add Affected Configuration Item/s." display in the "Affected Configuration Items" section?
  It does work as you suggested by commenting out the "Scoped: true" but I would like for the message to appear further down the page where the Affected CI's are.