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Knowledge articles section in Cireson Portal Analyst Portal

Robert_OsterbergRobert_Osterberg Customer Advanced IT Monkey ✭✭✭
in Service Manager Portal Feature Requests
1.Have a value that can be set on how many "Top Knowledge Articles" are visable to the end user on the HOME page.
2.Be able to embedd short movies in a KA, could be one you have done yourself or link from e.g You Tube
3.Be able to filter KA based on AD-groups. Like if there is tips and trix and or FAQ sections that should only be visable to specific users.



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Comments

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    +1, but I believe #2 is already possible, if you are comfortable writing the HTML tags yourself.
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Robert_Osterberg - These are great ideas!  @Tom_Hendricks is right.  We have a couple of KB articles with videos embedded, but conditional access based on group would be killer!
  • Johana_von_LengerkeJohana_von_Lengerke Customer IT Monkey ✭
    "1."
    These values to set the amount of shown "Top-Objects" should be available for Top Requests as well.
    Somehow this value has been set to 5. Access to that value would be great.
  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    To point Nr. 2: You have different possibilities to embed vidoes into your KB articles.
    The easiest way is to embed it with an iframe, here an example from youtube: 

    <iframe width="560" height="315" src="https://www.youtube.com/embed/1kbtj0HnqkM" frameborder="0" allowfullscreen></iframe>

    Another option is HTML5, you can download a video and put it into customspace area, then you can embed it with the following code example:

    <video controls="" height="504" width="896"><source src="http://cireson/customspace/custommedia/tally_factory_reset.mp4" type="video/mp4"></source>Your browser does not support the video tag. </video>

    Cheers Silas
  • Robert_OsterbergRobert_Osterberg Customer Advanced IT Monkey ✭✭✭
    Yes html is no problem and i will check out this solution NP
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