What influences the result of API GetTopRequestOfferings?

Sebastian_Hansen

Hello. I'm using the V3 API call GetTopRequestOfferings to pull out the top request offerings as documented in the API reference.

We have about 60 offerings in our catalog, however only 2 are returned regardless of what I set returnAmount to.

How are the offerings in GetTopRequestOfferings calculated?
Is there any way I can have it return a global sett of most used offerings or even this specific users most used offerings?

Brian_Wiest

How are the offerings in GetTopRequestOfferings calculated? - I do not think they are calculated.

I manage them from SQL 
In the ServiceManagmenet DBO
select * from RequestOffering
You will see a Column for Popularity
Lower the number is the higher it is on the list. 
I use the Update command to set my popularity so they show on the Top Requests.
UPDATE [dbo].[RequestOffering] SET [Popularity] = 10 WHERE [Title] = 'RequestOffering1'
HTH

Adam_Dzyacky

Second @Brian_Wiest - these are not calculated. They are and always have been manually managed since the first versions of the portal.

Brian_Wiest

How are the offerings in GetTopRequestOfferings calculated? - I do not think they are calculated.

I manage them from SQL 
In the ServiceManagmenet DBO
select * from RequestOffering
You will see a Column for Popularity
Lower the number is the higher it is on the list. 
I use the Update command to set my popularity so they show on the Top Requests.
UPDATE [dbo].[RequestOffering] SET [Popularity] = 10 WHERE [Title] = 'RequestOffering1'
HTH

Sebastian_Hansen

So there is no automation to this process, rather i have to "manually" update the scores for these myself or make some sort of script that does it with every offering submit?

Adam_Dzyacky

Second @Brian_Wiest - these are not calculated. They are and always have been manually managed since the first versions of the portal.

Sebastian_Hansen

Thank you guys