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What influences the result of API GetTopRequestOfferings?
Sebastian_Hansen
Customer IT Monkey ✭
Hello. I'm using the V3 API call GetTopRequestOfferings to pull out the top request offerings as documented in the API reference.
We have about 60 offerings in our catalog, however only 2 are returned regardless of what I set returnAmount to.
How are the offerings in GetTopRequestOfferings calculated?
Is there any way I can have it return a global sett of most used offerings or even this specific users most used offerings?
We have about 60 offerings in our catalog, however only 2 are returned regardless of what I set returnAmount to.
How are the offerings in GetTopRequestOfferings calculated?
Is there any way I can have it return a global sett of most used offerings or even this specific users most used offerings?
0
Best Answers
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Brian_Wiest
Customer Super IT Monkey ✭✭✭✭✭
How are the offerings in GetTopRequestOfferings calculated? - I do not think they are calculated.
I manage them from SQL
In the ServiceManagmenet DBO
select * from RequestOffering
You will see a Column for Popularity
Lower the number is the higher it is on the list.
I use the Update command to set my popularity so they show on the Top Requests.
UPDATE [dbo].[RequestOffering] SET [Popularity] = 10 WHERE [Title] = 'RequestOffering1'
HTH6 -
Adam_Dzyacky
Product Owner Contributor Monkey ✭✭✭✭✭
Second @Brian_Wiest - these are not calculated. They are and always have been manually managed since the first versions of the portal.
5
Answers
I manage them from SQL
In the ServiceManagmenet DBO
select * from RequestOffering
You will see a Column for Popularity
Lower the number is the higher it is on the list.
I use the Update command to set my popularity so they show on the Top Requests.
UPDATE [dbo].[RequestOffering] SET [Popularity] = 10 WHERE [Title] = 'RequestOffering1'
HTH