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Text Box Warning

Marlene_Sherod

Marlene_Sherod Customer IT Monkey ✭

October 2017 in Service Manager Portal Feature Requests

Currently the text box just gets truncated without warning if input exceeds the text box maximum. End users have no idea this has happened and it generates follow upd calls to find the missing info. A warning prompt could assist in getting the end users to be more consice with thier requests and prevent them from just copying email streams into the descriptions.

9

9

9 votes

Submitted · Last Updated October 2017

Comments

Geoff_Ross Cireson Consultant O.G.

October 2017

Hi @Marlene_Sherod

You need to configure a Max String length in the configuration of your Offering, depending on where you are mapping it to. This is done in the Request Offering Editor, under configure prompts.

Then it will stop then typing or pasting too much.

Geoff

0
Marlene_Sherod Customer IT Monkey ✭

October 2017

The problem is mostly in pasting. It does not give a warning, it just truncates the input.

0
Geoff_Ross Cireson Consultant O.G.

October 2017

Ahh I see. Good point. Up-voted.

0
Marlene_Sherod Customer IT Monkey ✭

October 2017

Thanks Geoff

0

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