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Let "MAWI" and "My Work/Team Work" be consistent for RAs

Erik_Luth

Erik_Luth Customer Advanced IT Monkey ✭✭✭

May 2016 in Service Manager Portal Feature Requests

Having both solutions "MAWI"(Console) and "My Work"(Portal), users are complaining that the Views are not consistent, this is very confusing, especially for RAs!

For instance:
RAs: where Reviewer = ADgroup and Analyst is member, is shown in MAWI (but not in expected "Support Group Work Items") and not in "My Work" or "Team Work". Strange.
RAs: where Reviewer = Analyst, is shown in MAWI (and not in "Support Group Work Items", as expected, YES!) and it is shown in "My Work", YES! But also in "Team Work", huh..?

Why not using the SupportGroup mapping for these Views, this would make it consistent and work as you would expect!

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Submitted · Last Updated May 2016

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