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Knowledge Base - "Did This Resolve Your Incident?"

Adam_Dzyacky

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

November 2017 edited November 2017 in Service Manager Portal Feature Requests

This would require knowledge articles to have a new page layout, but it would be really cool if upon visiting the End User content of a Knowledge Article that the currently logged in user's Incidents were enumerated somewhere enabling for them to resolve/close their IR directly from the KA.

This could go one step further and enable the end user to select (or by default) choose a Resolution Category and Description. It would also lead into dynamically linking the KA to the Resolved IR.

10

10

10 votes

Submitted · Last Updated November 2017

Comments

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

November 2017 edited November 2017

Completing multiple steps in the process at once. I like it!

0

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