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Ability to relate knowledge articles to other items

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

November 2017 in Service Manager Portal Feature Requests

I can see you can relate it to Service Offerings and Request Offerings.

Can we have similar functionality to the Microsoft Console? Not seen this mentioned elsewhere.

Image: https://us.v-cdn.net/6026663/uploads/editor/7j/10dowyvvjlka.png

5

5

5 votes

Submitted · Last Updated November 2017

Comments

Frederik_Vandendries Customer IT Monkey ✭

March 2018

We would like to link a knowledge base article to a business service. Actually we were thinking to create business service description documents inside the HTML knowledgebase, because the default properties are not suitable for all our information regarding to the business service.

0
Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

March 2018

Not sure how I missed this one last year. +1!

0

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