Hi, I have an issue where the Cireson database is not syncing with the service manager database. The service manager console and database show all new requests created in the Cireson portal and via email (we have this setup so emails to IT automatically create requests). However, the Cireson portal and database only show new requests created in the portal and no emails to IT are creating requests.
I'm running the latest Cireson portal, I have checked permissions on the database and folders, I have have restart the server and cachebuilder, I have re-synced the AD connector, I have re-installed the portal, I have truncated the database, I have compared an old CacheBuilder file to the new one and it is the same. I do have errors in the CacheBuilder log file which might help someone give me a resolution:
2017-12-08 15:43:24,805, ERROR [ 16]: Error:
A connection was successfully established with the server, but then an error occurred during the login process. (provider: SSL Provider, error: 0 - The specified data could not be decrypted.)
2017-12-08 15:43:24,852, ERROR [ 16]: Unable to sync SCOPED ACCESS, the operation failed permanently. Please review the log for errors, correct them, then restart the cachebuilder service.
2017-12-08 16:27:39,746, ERROR [ 4]: Error connecting to management server: The Data Access service is either not running or not yet initialized. Check the event log for more information.
Any help would be greatly appreciated.