Recurring/Scheduling Work Items

Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
Looking for Feedback on how you do/have seen successful processes for recurring/scheduling Work Items.

We are working on creating a process for recurring/scheduling Work Items.
Current plan is a SQL table with basic info such as Work Item Type (IR/SR/CR), Category of ticket(such as audit, patching, etc.), Schedule(Weekly, Monthly, Quarterly, etc.), and other fields. With the premise to then use Orchestrator to review the SQL table once a day, then create the applicable ticket.

This seemed like a decent idea in concept and throughout testing, however now I am looking for alternative. With the thought in mind of ease in process to adjust, add to, etc.

Oskar Landman, had this as an example: http://www.systemcentercentral.com/scheduling-work-items-in-scsm-natively/

And then this blog post is similar to what we envisioned: https://getoutofmycloud.com/blog/generate-scsm-work-items-with-orchestrator-scheduled-tasks/

I know that we could use the Authoring Tool, however we have not created workflows like this before therefore I am not sure of the overhead/ease in the event we needed to transfer these responsibilities.

Any Advice/Feedback on how you do/have seen successful processes for recurring/scheduling Work Items would be greatly appreciated!

Answers

  • Eric_KrasnerEric_Krasner Customer Advanced IT Monkey ✭✭✭
    We use a tool from SCUtils called Work Item Scheduler (https://www.scutils.com/products/workitemscheduler). It does the job very well and not too expensive.  I would look into it.
  • wouter_dedoodwouter_dedood Member IT Monkey ✭
    I've created a database that stores the IR/SR settings, every morning a runbook/automation job checks if the SR/IR needs to be created.

    It is not yet reoccurring, the Workitem is created at the given date that is stored in de database.

    Adding schedules to the database is done by an ARO and a RBA in the template that adds it to the DB.
    Database has a simple setup with Workitem (IR or SR), Title, Description, Date (when it should be added).

    I will probably extend it with a customer and affected user option in the future, for now the Workitems are created for our internal department only.
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