We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

go back to old feature request submission method.

R_Delawder

R_Delawder Member Adept IT Monkey ✭✭

May 2016 in Service Manager Portal Feature Requests

This is time consuming to look though the previous submissions and see if someone already suggested an idea. the old feature request was quicker and seems more efficient.

-15

-15

15 votes

Submitted · Last Updated May 2016

Comments

[Deleted User] Ninja IT Monkey ✭✭✭✭

May 2016

Admittedly, there's no *perfect* solution - but this method actually allows the community to prioritize what we work on. The old method gave no visibility and didn't allow for us to communicate back to every request which left people feeling like their requests went into a black hole (or so I assume).

I (and the other product owners) are spending a lot of time here and it is allowing for a much more streamlined process for incorporating feature requests into the backlog between product owners and development. I know once this is moving full steam you will be thankful you put the time into seeing what others are requesting and up-voting / down-voting accordingly.

0
David_Wells Customer Adept IT Monkey ✭✭

May 2016

Presumably the discussion moderators are checking for duplicate requests and consolidating them?

0
[Deleted User] Ninja IT Monkey ✭✭✭✭

May 2016

Yes, as often as possible!

0

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