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Notify Analyst logic update due to @Mention

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2018 in Service Manager Console App Feature Requests

If you have @mention enabled and still use the notify analyst workflow for comment logs. Users receive one email from notify workflow and another from @mention workflow.
Would like to logic added to the workflow dll that if a action log comment contains an @mention entry that the workflow disregards sending the notify analyst notification.

10

10

10 votes

Submitted · Last Updated January 2018

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