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Portal SLA Handling -Add Logic

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2018 in Service Manager Portal Feature Requests

Add some logic to the portal for SLA handling.

For the grid update the work item sync to check for SLA changes. If the SLA is updated or removed and no other actions on the work item is accomplished it will remain on the grid counting down.
Have the "Pause" detection remove the count down clock. Just have the SLA display the Pause icon. When the work item is activated again the count down can reappear calculated on the new SLA target.

12

12

12 votes

Submitted · Last Updated January 2018

Comments

Gerhard_Goossens Customer Advanced IT Monkey ✭✭✭

July 2018

This will be an awesome feature, it's a shame that it has so little upvotes.

0
Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

July 2018

It's surprising, too. Without really diving into this, I seem to recall many other similar FRs. Perhaps the votes are just getting split up?

0

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