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Knowledge Article updates to be sent for approval before publishing.

Is it possible to have a workflow incorporated into the knowledge base. We understand that we can put articles back to draft when updating the articles, however, no one can see the article and we require the article to be visible until the new version has been approved.

The workflow would be -

Article is edited without putting it into draft.

Approval activity is created and sent to the reviewing team for approval.



7 votes

Submitted · Last Updated

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