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Hide HTML code/references from users and analysts in USER INPUT section of work item via Portal

Mark_Wahlert

Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

June 2016 in Service Manager Portal Feature Requests

If you include HTML in prompts, such as a link, or image reference, it will display the HTML in full, rather than just the given title and input result.

Until this is corrected there is little point using HTML in a prompt.

A similar issue that was resolved, occurred in Service Offering descriptions, where end users and analysts would see HTML code in it's entirety in the Portal. .

9

9

9 votes

Submitted · Last Updated June 2016

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

June 2016

@Mark_Wahlert
Just to confirm following up from our incident, you have a RO with HTML in the prompt such as the below:

But want the code hidden from the user input on the form:

1.png 16.7K

userinput.png 13.2K

0
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Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

June 2016

How good is this forum.. Yep, exactly. Don't need to see the HTML from analyst side of the fence.

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