Convert to SR including file attachments

Gerhard_Liebel Customer IT Monkey ✭

March 2018 edited March 2018 in General Discussion

We have to ability to convert from IR to SR in the portal. Works good so far but attachments like image files are staying in the original IR. Does anyone know a way to bring these items into the SR as well?

Best regards,
Gerhard

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2018

Maybe a runbook? You'd have to flag your SRs some how to give SCORCH something to hook to. But I'm thinking it should be possible to get the GUID of the attachment from the IR and create a new relationship between the SR and the attachment. I haven't tested any of this, just thinking out loud.

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