Karen_Bruster1
Member IT Monkey ✭
Hello,
My manager was asking about being able to report off the On Behalf Of input from the Portal. Does anyone know if this is possible?
Karen
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Answers
What you're going to be looking for when it comes to reporting against the SCSM DW is the difference between the Created By user and the Affected User. By default, if you aren't using that field the user who submits the request would be the Affected and Created user of the Work Item.
If however this field is being leveraged, that new Work Item will have the person who submitted the request as the Created By, but the "On Behalf Of" will be the Affected User.
That said, you're looking to report on this difference.
I'm kind of thinking the same thing EXCEPT it's possible for the CreatedBy and AffectedUser to be different if an analyst creates the Work Item directly without using a RO. I did this query on the ServiceManager database that gets SRs where UserInput is not null and CreatedUser is not equal to AffectedUser.
@Karen_Bruster1 - Is something like this what you're after?
@Justin_Workman I ran your script and it gave me the Service Re created on behalf of, so it works great. I was trying to add the created date to the columns . But as you know we are having some logon issues and cannot get to the database. BTW I was able to logon and set up Outlook finally. So we should be ready for tomorrow