Service Offering Permissions and Visibility (Verifying my understanding)
1- I have three audiences. Staff/Faculty/Students.
2- I have for example: 1 Service Category named "End-Point Computing"
3- Under End-Point Computing. I have a Service Offering named "Printing"
4- Under Printing. I have two different offerings. One is an Incident Request called "Printer Issues". Another is a Service Request called "Install New Printer".
I was hoping to create one Catalog Group called students and Include "Printing" in it, and exclude "Install New Printer" from it since students shouldn't see that.
However, As far as I understand, Cireson does not manage the offering visibility at the "Request Offering" level. Instead, it manages it from the Service Offering Level (Printing in this example).
SO, what I am doing right now is creating 3 different Service Offering with the words (Students, Staff, or Faculty) in the end of the description. Then, I am creating dynamics groups that will include the correct Service Offering based on the last word in the description string.
This creates a problem because if I have a staff member that happens to be taking classes. He/She will fall under both Staff and Student and they will see duplicate groups.
I hope this makes sense.
Thank you for your answer in advance.