Software Asset Update Connector Not Updating

Nick_FlintNick_Flint Customer Adept IT Monkey ✭✭
We have imported a list of 600 Software Assets into CAM and created a software metering update connector. The install counts aren't being updated when the connector runs; however, manually selecting the software and clicking the 'Update Software Asset' does update the install count. I've gone through the asset import documentation to setup and resetup the connector. Is there something else I should look at?

Best Answer


  • donson_phamdonson_pham Cireson Consultant IT Monkey ✭
    Hi Nick, 

    Does the logs show its importing from the connector?  Check and see if it create a log and what the log says.  
  • Nick_FlintNick_Flint Customer Adept IT Monkey ✭✭
    Hi Donson,
      Yes, the Asset Import log shows that they were imported. Then when I run it again it finds the asset and updates it. 
  • Nick_FlintNick_Flint Customer Adept IT Monkey ✭✭
    We're missing the Software Pattern. 
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