We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Outbound Webhooks for Work Items
This would allow for other systems to respond and the Service Manager Portal to better support serverless functions for automation, as well as a limitless number of other possibilities.