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SMA Connector: Map Pre/Post-Update values to runbook params

Tom_Hendricks

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

April 2018 edited April 2018 in Service Manager Console App Feature Requests

When setting up a workflow to trigger an SMA runbook, it is possible to access the pre-update and post-update values of an object, and use them in critera.

When mapping runbook params, however, only the post-update values can be passed on. Being able to send the pre-update values would be incredibly useful, especially since the criteria options are so weak (just like elsewhere in SCSM). SMA runbooks could then test the criteria the way we all wish that the SCSM UI would let you.

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Submitted · Last Updated April 2018

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