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Cireson Analyst Portal-based Work Item Security

Billy_WilsonBilly_Wilson Cireson Solution Architect Advanced IT Monkey ✭✭✭
In the Cireson True Control Center app, there is the ability to configure Portal-based RBAC on top of existing ConfigMan RBAC. This is done to make it easier for Admins to configure access for non-admins. Within security, is the ability to configure Deployment Scopes so that TCC users can only access the computer or user objects that they are allowed to work with.

I think the same would be most useful for SCSM Work Items. Configuring queues to restrict WI access has always been a drag and depending on the load on the workflow server, can take a bit of time to apply once a WI is created or configured. If Cireson could build a layer of security to restrict WI access (like Deployment Scopes), that would be most useful.

I understand that this would be for Portal use only and that if Analysts have access to the Console, they could get around such restrictions but that would be up to Management to enforce. There is already a Portal customization to restrict RA approvals/rejections to listed Reviewers only. Again this can be gotten around with Console access, but many of our clients are able to enforce console use restrictions and are therefore, able to leverage the RA restriction.

Please vote up if you find value in this proposal. 
6 votes

Submitted · Last Updated


  • Gerhard_GoossensGerhard_Goossens Customer IT Monkey ✭
    edited April 23
    Awesome, this will address the problem I have with scoping work items for many (40+) departments and sub-departments like IT, HR, Finance and Facilities Let's hope it gets enough upvotes!!!
  • Tom_HendricksTom_Hendricks Customer Ninja IT Monkey ✭✭✭✭
    The +100 button is broken.  I was only able to give +1, sadly.

    This would be a game changer for those who do not allow their users to install the console.  All the security with none of (or less of) the performance degradation?  Sign me up.
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