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Cireson Analyst Portal-based Work Item Security

Billy_WilsonBilly_Wilson Cireson Solution Architect Advanced IT Monkey ✭✭✭
In the Cireson True Control Center app, there is the ability to configure Portal-based RBAC on top of existing ConfigMan RBAC. This is done to make it easier for Admins to configure access for non-admins. Within security, is the ability to configure Deployment Scopes so that TCC users can only access the computer or user objects that they are allowed to work with.

I think the same would be most useful for SCSM Work Items. Configuring queues to restrict WI access has always been a drag and depending on the load on the workflow server, can take a bit of time to apply once a WI is created or configured. If Cireson could build a layer of security to restrict WI access (like Deployment Scopes), that would be most useful.

I understand that this would be for Portal use only and that if Analysts have access to the Console, they could get around such restrictions but that would be up to Management to enforce. There is already a Portal customization to restrict RA approvals/rejections to listed Reviewers only. Again this can be gotten around with Console access, but many of our clients are able to enforce console use restrictions and are therefore, able to leverage the RA restriction.

Please vote up if you find value in this proposal. 
13 votes

In Review · Last Updated

Thanks for the detailed idea! We are working on some new RBAC for the Control Center that could possibly be applied here, let us review and see what makes sense.


  • Gerhard_GoossensGerhard_Goossens Customer IT Monkey ✭
    edited April 23
    Awesome, this will address the problem I have with scoping work items for many (40+) departments and sub-departments like IT, HR, Finance and Facilities Let's hope it gets enough upvotes!!!
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    The +100 button is broken.  I was only able to give +1, sadly.

    This would be a game changer for those who do not allow their users to install the console.  All the security with none of (or less of) the performance degradation?  Sign me up.
  • Conrad_ShealyConrad_Shealy Customer IT Monkey ✭
    Voting this up as well.  Responding to Billy, the solution around queues that we have had to do on our end it having a powershell script check every few seconds for new work items and then place them in appropriate queues based on the support group.  
  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    The +100 button is broken.  I was only able to give +1, sadly.

    Yeah weird. Same here.
  • Davin_ClouthierDavin_Clouthier Customer Adept IT Monkey ✭✭
    +100000000000000000 best request ive seen in awhile, kudos Billy
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