Home Advanced Request Offering

Can an integer field on an ARO be disabled in the portal?

Raul_NoaRaul_Noa Customer IT Monkey ✭
We have an ARO that has 10 sets of the same prompts that are displayed according to the number that the user enters in the first prompt, an integer. Ex: if the user enters 7, they will see the first 7 sets of prompts. The users report frustration when they enter X in the integer field and then after filling out the first few sets of prompts realize they only need Y so they wipe out X which hides all the subsequent prompts and then they enter Y which will display Y sets of prompts but it wipes out anything they had already entered. However, if they use the increment/decrement arrows their entry is not wiped out so long as they don't decrement below the number of sets prompts they've filled out.

Is there a way to disable input with an integer prompt, therefore requiring that the user only uses the increment/decrement arrows?


  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Not really. You can disable input using CSS, however that is a global solution, which means it will affect other fields with the same name. 

    It's kind of an all or nothing type deal. Though, you are welcome to request this kind of feature in our feature reqeusts section
  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    CSS can be applied by JavaScript which would mean you could run it just on that specific page.
Sign In or Register to comment.