Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Easy way to filter tickets by support group

Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
Staff that are in a number of different support groups or use the Active Work page would find it easier if there was a better way to filter their work. 

When you filter via the column header it would be better if this included a drop down of support groups within the system (like Assign to Analyst by Group). This current filter when you have to type the name or part of the name isn't great:

Alternatively, if you split work by support group like this....

....it would be good if you could choose to filter the support groups via this Support Group box, especially in Active Work. It would be good if the selected support group was highlighted in some way so it stands out. Perhaps if you select the support group from a drop down this would appear next to this box and highlighted in some way.

If anyone has any other enhancements to filtering tickets then I think it would be a good enhancement. We have some teams that have hundreds of tickets so a quick, clear way of sorting or filtering work would be ideal.
3 votes

Submitted · Last Updated

Sign In or Register to comment.