Scoping security to queues

Paul_Dalkin Member IT Monkey ✭

May 2018 in General Discussion

Hi we're implementing some security scoping based just on queues.

We've noticed that the Outlook Console kicks out an error when an analyst (Adv Operator) has had their queues restricted to current work items (including their own work items within their own queue scope) and they cannot save a new IR

1. Are there any queue restrictions on creation of new work items?
2. Does the Outlook console invoke any security when it's running that would prevent it from connecting?

Thanks

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